Community Manager (m/f)

Overview

We are looking for a talented, qualified and tech-savvy Community Manager to join our team and administer our social media accounts. The role requires hands-on experience in social media, PR, online content creation and community management. The core mission of the job is to significantly grow brand awareness and increase online presence.

Core responsibilities

• Design and implement social media strategy to align with business goals

• Plan and monitor brand presence on social media

• Be actively involved in SEO efforts (keyword, image optimization etc.)

• Provide engaging text, image and video content for social media accounts

• Monitor and report on feedback and online reviews

• Organize and participate in events to build community and boost brand awareness

• Coordinate with Marketing, PR and Communications teams to ensure brand consistency

• Liaise with Development and Sales departments to stay updated on new products and features

• Stay up-to-date with digital technology trends

• Prepare online newsletters and promotional emails

• Collaborate with visual designers to improve user experience

• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)

• Maintain partnerships with media agencies and vendors

• Monitor and plan social media budget

• Build engagement and animate the community in different countries and adapt content based on the target audience

• Perform annual benchmarking and recommendations

• Develop partnerships with influencers based on business needs

Must-have requirements

• 3+ years experience as a Community Manager with proven track record of successful engagement campaigns

• Exceptional oral and written communication skills in French and English

• Experience launching community initiatives (e.g. building an online forum, creating an event series and writing an email newsletter)

• Ability to develop engaging content (please provide portfolio)

• A good deal of creativity and open mindset

• Excellent understanding of digital marketing concepts and best practices

• In-depth knowledge of Google Adwords, email marketing and SEO/SEM

• Ability to interpret website traffic and online customer engagement metrics

• Hands-on experience with social media management for brands

• Excellent interpersonal and presentations skills

• Attention to detail, critical-thinker and problem-solver

• Strong ability to deal with conflicting and multiple deadlines

Nice-to-have

• Experience with B2C and B2B social media is a plus

• German and/or Dutch language skills

• Experience with online adverts through Google Adwords, Facebook

Apply

All applications must include a CV and a cover letter in English.