Onboarding Specialist (m/f)

As a newly set up and fast-growing company, we are looking for an Onboarding Specialist to support our development.

This is a fantastic opportunity to join a rapidly growing company with global ambitions founded by serial entrepreneurs and with the aim to transform commercial real estate into a radically more sustainable industry. 

We only select the best, so if you are motivated, highly skilled, resourceful and want to join a made-in-Luxembourg and soon-to-be global company, have a look at the below.

Your mission at Fiveoffices

You’ll be reporting to the Head of Operations & Customer Experience, and as an Onboarding Specialist your role will include:

• Play a key role in supporting the onboarding of new customers
• Produce high-quality written content - if you don’t enjoy writing than this role is probably not a right fit for you
• Contribute to the team’s effort in delivering an outstanding level of service and care
• Collect and report user feedback and feature requests to support our efforts for building an incredible customer experience
• Be the first point of contact for support inquiries via phone, email, and chat
• Assist in the continuous improvement of our support documentation (you’ll need to be comfortable recording videos as well)
• Assist in the continuous improvement of our emailing content
• Bring in new ideas to delight our customers
• Assist with the department’s overall reporting

Who you are

• Perfectly fluent (written and spoken) in English and French is a must
• Excellent verbal and written communication skills
• You have an eye for detail and can deliver high-quality work fast
• You are highly organized and comfortable managing several tasks and issues in a fast-paced environment
• Previous experience in a similar environment is a plus