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Passbolt SA

Passbolt is an innovative cybersecurity product company that is growing quickly. We are remote-friendly and our headquarters are based in Luxembourg (Europe). We are the team behind Passbolt, the leader open source password manager for teams used by 10,000 organizations in 50+ countries. Passbolt has recently been ranked in the top 5 open source startups with the fastest growth by Runa Capital.

You will join a growing and vibrant team committed to provide an exceptional experience to all passbolt users, community members and customers. Passbolt is and always will be an engineering company. We're looking for versatile self-motivated engineers with a knack for technology, ethics and privacy, who can think out of the box and find elegant solutions to challenging problems.

Full time
 
Support Engineer (m/f)
Passbolt SA Esch-sur-Alzette, Luxembourg
We are looking for a support engineer to provide stellar support to Passbolt customers and community members. Your primary focus will be to troubleshoot installation issues, help reproduce bugs, participate in discussions related to performance or usability issues. You will also maintain the knowledge base by writing how-to and technical documentation.  Main responsibilities Evaluate, prioritise  and help resolve Passbolt customer support cases. Communicate and solve customers' problems via email, phone and video-conference. Act as the liaison between Passbolt and the community. Write documentation, update knowledge base, blog posts, tutorials, videos. Work hard to solve customer problems while delighting them along the way. Participate in product discussions and roadmap prioritisation . Suggest and implement improvements to Support workflows   You should apply if: You like communicating and helping people  ...
11 Mar, 2021